Launcher Issues

As of 0.0.30.0, many users are experiencing issues installing/updating via the launcher. Installing may get stuck mid-process, or ask for permission then do nothing, or other issues. Alta will fix this (after which let's delete this page), but in the meantime try some workarounds. If you find a solution that works for you, please update this wiki page with what worked!

Note: if you're stuck on a grey screen, that's a different issue: see https://trello.com/c/InunFuSP

Try:
Clicking the Settings icon (the gear icon right of main button) > Repair

Try:
Restarting your computer, then running Alta Launcher.

Try:

 * 1) Close the launcher, then open Task Manager and close AltaAPI
 * 2) Right-click the launcher and run as administrator

Try:

 * 1) Doing Step 1 from the fix above
 * 2) Head to %localappdata%/programs/alta-launcher/resources/altaapi, run AltaAPI.exe as administrator
 * 3) Right-click the launcher and run as admin

Try:
Disable any anti-virus before attempting to install. They can interfere silently. Disable the anti-virus and run launcher as administrator, per above.

Try:
The bazooka approach. Everything above in one:


 * 1) Close Launcher
 * 2) Open Task Manager and close AltaAPI
 * 3) Hit Windows key+R (the flag and R) This open the "Run" window. Type %appdata% here
 * 4) Delete the two folders named "A Township Tale" and "Alta Launcher"
 * 5) Uninstall the launcher, check where you installed it and delete the folder for it
 * 6) Restart your PC
 * 7) Disable antivirus
 * 8) Download the launcher fresh from #getting-started and run as administrator

"Windows cannot access the specified device..."
MechanixMove1 said: "ok im in my file explorer and i right clicked the alta launcher setup latest, run as administrator, then after it loads this error pops up, "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

If you run into this issue, please try this Microsoft support page and let someone know if that fixes it.

Try:
If you are using an NVIDIA graphics card, go into

NVIDIA Control Panel -> Adjust Desktop Size and position -> Choose "No scaling"

If you have never accessed the NVIDIA Control Panel, you can easily access it by right clicking the desktop or typing "NVIDIA" in your start menu.

This happens because of an old reoccurring Unity bug.